Refund and Returns
Refund & Returns Policy
We want you to be completely satisfied with your purchase from Techno London. This Refund & Returns Policy explains your rights and the process for returning products purchased from our website.
Returns Within 14 Days
If you are a consumer purchasing from us online, you may cancel your order and return eligible products within 14 days of receiving your order.
To request a return, please contact us within 14 days of receiving your goods. Once you have notified us of your decision to return the product, the item should be sent back to us within 14 days.
Returned products should be unused, complete and, where reasonably possible, returned with their original packaging, accessories, manuals, probes, cables and other items supplied with the product.
Return Conditions
You may inspect a product in the same way you reasonably would in a physical shop. However, if the product has been used or handled beyond what is necessary to establish its nature, characteristics and functionality, we may reduce the refund to reflect any resulting loss in value.
Please ensure that products are securely packaged before returning them. We recommend using a tracked delivery service, as you are responsible for the returned goods until they reach us.
Faulty, Damaged or Incorrect Products
If your product arrives damaged, is faulty, or you receive an incorrect item, please contact us as soon as possible with your order details and a description of the issue.
Where applicable, we will arrange an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement or refund.
If the return is due to a fault, damage or an error on our part, reasonable return delivery costs will be covered by Techno London.
Change of Mind Returns
If you are returning a product because you have changed your mind, you will normally be responsible for the cost of returning the item to us.
The original standard delivery charge will be refunded where required by applicable consumer law. Any additional delivery cost resulting from choosing an enhanced or express delivery service may not be refundable.
Exceptions to Returns
We may be unable to accept a change-of-mind return if a product has been damaged after delivery, is incomplete, or has been handled beyond what is reasonably necessary to inspect and evaluate it.
This does not affect your statutory rights if a product is faulty, damaged on arrival, incorrectly supplied or not as described.
Calibration and Product Certificates
Some measuring instruments may be supplied with calibration certificates, test certificates or other documentation specific to the individual instrument. Where a product or service has been specially calibrated, configured or certified to your requirements, different cancellation or return conditions may apply.
Please contact us before ordering if you require a specific calibration or certification service and would like to confirm the applicable cancellation and return conditions.
Refunds
Once we receive your returned product, we will inspect it and process the return. Where a refund is due, it will normally be made using the same payment method used for the original purchase.
Refunds will be processed within the time limits required by applicable UK consumer law. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Return Shipping
For change-of-mind returns, the customer is responsible for arranging and paying for return shipping unless otherwise agreed.
For faulty, damaged or incorrectly supplied products, please contact us before returning the item so that we can provide appropriate return instructions.
Please do not send products back without including sufficient information for us to identify your order.
Business Customers
Consumer cancellation rights do not apply in the same way to purchases made wholly or mainly for business purposes. Returns from business customers are therefore subject to the agreed terms of sale and may require prior authorisation from Techno London.
This does not affect any contractual rights or remedies available in relation to faulty or incorrectly supplied goods.
How to Request a Return
To request a return, please contact Techno London and provide your order number, the product you wish to return and the reason for the return.
If the product is faulty or damaged, providing photographs and a brief description of the problem can help us process your request more quickly.
Your Statutory Rights
Nothing in this Refund & Returns Policy is intended to limit or exclude any statutory rights available to consumers under UK law.
Need Help?
If you have any questions about a return, refund or faulty product, please contact Techno London before sending the product back. We will provide the appropriate return instructions for your order.
